LexiGlance help

Support for the learning loop.

Troubleshoot reviews, widgets, purchases, language paths, and local progress—or send the details needed to investigate.

Email supportRead FAQs

Quick help

Start with the issue you see.

Reviews

Progress did not move

Finish the full five-card session and use the final action. Correct answers count as learned, while missed words return sooner. If the app was force-closed mid-review, start that short session again.

Widgets

The widget is missing or stale

Open LexiGlance once, confirm a language path and widget style, then lock the iPhone and edit the Lock Screen again. Restart the iPhone if LexiGlance still does not appear in the widget gallery.

Purchases

Restore LexiGlance Plus

Open Settings in LexiGlance and tap Restore Purchases. Confirm the iPhone is signed in to the same Apple Account used to subscribe and that the device has a network connection.

Languages

Change the learning path

Open LexiGlance Settings and choose the language path option. Pick the language you speak and a different target language; the Today plan and widget snapshot update around that path.

Widget troubleshooting

LexiGlance is not in the widget gallery

  1. Open the main LexiGlance app and complete widget setup once.
  2. Lock the iPhone, touch and hold the Lock Screen, then choose Customize.
  3. Add a widget and search for LexiGlance again.
  4. If the extension still does not appear, restart the iPhone and repeat the steps.

The word did not rotate on time

iOS controls exact WidgetKit refresh timing. LexiGlance prepares a timeline using your selected interval, but the system can keep an entry visible longer for battery or performance reasons.

Purchase troubleshooting

Plus is not active after purchase

  1. Check the purchase in Apple Account > Subscriptions.
  2. Return to LexiGlance Settings and tap Restore Purchases.
  3. Confirm the network connection and the Apple Account used for the purchase.
  4. If the App Store shows an active subscription but LexiGlance does not, contact support with a screenshot that excludes sensitive payment details.

Cancel or change a subscription

Apple manages billing. Use Apple’s subscription management instructions. Deleting the app does not cancel an active subscription.

Policies and billing

Useful official links.

Privacy

See what stays on device and how analytics, diagnostics, purchases, widgets, and support requests are handled.

Privacy policy

Terms

Review Apple’s Standard EULA and the LexiGlance subscription explanation.

Terms of use